Address: 12000 SE 82nd Ave, Portland, OR 97086, USA
Phone: +15036549548
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Brian Marlow
Tifany Morales and Linda Morales were such pleasant ladies to work with. They were so knowledgeable and helpful in finding exactly what I was looking for. The smile on my wife’s face when I gave her anniversary gift was priceless.They emailed me a few days later making sure my purchasing experience at Kay Jewelers was good. I just scheduled to have my rings brought in for sizing and they handled it all for me as well. Great customer service is very hard to come by these days. There representation of Kay Jewelers is top notch. I will be in again to purchase from this store. A+
Jocelyn Flores
YOU HAVE A CUSTOMER FOR LIFE! I don’t normally post reviews as you can see from my profile, but this place left me in tears.. Tears of joy, of course! The ladies here are so patient and caring, and after seeing some of the negative reviews I had to put my shopping experience out there. I have had a very difficult year to say the least, as most of us have but it is very nice to know that there is still good customer service out there. I didn’t have much to spend, but the associate took her time and didn’t make me feel like my purchase wasn’t worth while. After explaining what this purchase meant to me, she called over another associate to help and we were able to find not one piece, but a beautiful earring and necklace set! When they presented me the jewelry all boxed up, they read to me what this collection represents and I was left completely speechless. These ladies took the time to find something meaningful just for me. Truly grateful, is an under statement. Thank you to the team at Kay’s for this wonderful experience!
Jennifer Henry
My husband and I upgraded my wedding ring to a Le Vian Morganite ring that was on sale on the Kay website. When I went into the store, they were sold out but Linda graciously called a store in Hawaii that had 2 in stock. It was shipped out on Monday and by Friday, I had my unbelievably gorgeous new wedding ring on my finger. I have never squealed at a ring but I did as I slipped this one on my finger. Teena and Mercedes were beyond nice as well. I don't understand some of the bad reviews, mine was absolutely outstanding and I've already had so many compliments on my ring! Thank you Linda, Teena and Mercedes!!!
Natalie Annas
The associate who helped me was not nice at all. I wasn’t able to bring my ring in for repair during COVID since I was considered high risk. I do have a warranty on my ring that I paid for at the time of purchase. I brought my ring in in December and one of the associates told me to not send my ring in because of COVID and that I needed to wait until things got better. Not knowing any better that’s what I did. Now I am trying to send my ring in for repair and they are saying because I waited I will now have to pay to fix it because my warranty is out of date for not sending it in, even though that was what I was instructed to do. The associate who was helping me was so rude to me when she was explaining things. Just out right rude to me for no reason. She did call over the manager and the manger was extremely nice to work with. She was able to see the note in the computer where they told me not to send it in and was able to do my repair. I appreciate the manger helping me out I just don’t understand why the associate was so nasty to me right off the bat. She did start being nice to me when the manger told her that they were in fact going to send my ring in. The name of the associate was Janet
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Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
They don't let a lot of people in when they finish one person they bring one in
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