uBreakiFix

shaquille florent

When in for a ps5 controller repair and the service was very poor. They said they would call me with no answer back at all from anyone at any given point for an entire week. When I finally got my controller back it somehow came back WORSE than when I first brought it in. You guys traded one problem (controller stick drift) for another (face buttons no longer functioning). All this AFTER you guys told me you guys tested it. I mean do you guys ever even touched a controller? I want my money back on top of a free repair and I expect it to fixed the same day!

Random Frog

I do not usually write reviews but I think management should know what is happening and also to warn customers regarding incompetence of the front desk person. I went to have my daughter’s phone that went dead and can’t be charged. The person in the desk looked at it, cleaned the port with a tool, blew air it and tried charging it. As soon as he verified that it is not charging he right away told me that the screen or the battery has to be changed. He told me the screen is $170 and the battery is around$100. I decided to see my options with T mobile so i left. In T Mobile the guy was more professional and he started checking the phone. After he tried cleaning the port he also tried charging it. When nothing happened, he tried charging it REMOTELY and it worked. He said that the problem is the charging port and not the screen or the battery. How can the person in charge of analyzing phones in your business not know this?! Is this his way of making more money or he is just not trained to do his job well? In both cases, i find this experience very unacceptable.

mel poli

Went in for a Samsung repair at around 1pm. They said that the phone would be ready in 2-3 hours… 6pm comes around and the phone is still not ready. We called and said that it would be ready within the hour.. 7 pm we walk in and they say to us 10 minutes… we waited around until 8pm for them to tell us they had done nothing to our phone. Very very upsetting. Had to give us the phone back because we have a trip in the morning in which we are unable to use maps because the phone is still broken. Should’ve told us to go somewhere else so we wouldn’t be stranded on our trip. So disappointing. Do not leave your phone with them.

Kyedi Thomas

Horrible! Made me wait almost 3 hours to tell me they did not have the screen for my phone. I took my phone and left and made an appointment with the Jericho location. Jericho was way more professional. They do confirmation calls and touch base with me to ensure they had the part for me. Sad thing, there was another lady that was there 8 hours all the way from Brooklyn. Stop wasting people time. If you don't have the parts, just say so.