SpringHill Suites by Marriott Hartford Airport/Windsor Locks

Cara Evans

I have stayed at a lot of Marriott hotels (I am a silver elite member). This one was not impressive. The carpet in the room had that weird damp feeling, there was no place close to the bed to plug your phone in, the light switch for the bed light was not close to the bed, the clock was so old- had a MP3 player charger, nothing for new technology. The toilet ran throughout the night, the carpet in the dining area was horribly stained. The room itself did not have a clean feel to it. I wore flip flops while walking through it and wiped down surfaces with my own sanitizer. In the future I will pay the extra $30 to stay at the courtyard. I have stayed at some really nice Spring Hills. This one looks like them in the photos, but is nowhere near the quality of them. It is almost like this hotel tried to update, but did not do enough. And really could be cleaner. Only positive was the staff was very friendly. Also, would be nice if they put some fruit out to grab in the morning for an early flight since breakfast doesn’t start until 630.

Gail Gratzel

My sister-in-law had recommended this hotel saying it was REALLY REALLY nice, so we booked a room for one night. We were hot, tired and ready for a good nights sleep we arrived to what we thought would be a nice stay. The room had an odor to it upon entering, kind of underlying tobacco combined with carpet fresh smell. We were exhausted so decided to just bear with it. Well, the bathroom floors were sticky, the mirrors had a film on them as well as the glass shower doors. When I got into bed the carpet fresh and tobacco smell was worse than ever. The pillows also had a body odor to them. We called the front desk to change rooms. There were no other rooms available that evening. They didn't even offer a credit. I would never stay at this hotel again. I've always stayed at Marriott's and have never ever experienced anything like this. The cost with taxes was close to $300. Pretty bad all around :(

D

Hello Marriott management. Stayed and staying through 5/8-5/11. You really need to take a look at this place, your guest’s health and safety is in danger. The lack of attention to detail within the bathroom showers and bathrooms alone is beyond belief that you have allowed this place to stay open. There is pink bacteria in your showers and black . We had to stay here for multiple nights due to flight schedule and were not able to find another hotel. The desk manager of the first room we stayed in was very kind so they moved us to another room after the initial complaint but the second room had the exact same mold and bacteria problem. This is best method to document what happened so the GM and DM can see. We also called Marriott’s main line for Bonvoy to document the complaint. This is not acceptable and I hope the health department comes and takes a look at how you can’t even use basic bleach to get rid of mold and bacteria in your showers. Please do not stay here people until this establishment decides to actually take your health seriously. Many areas of room were not clean as well. Very disappointed with this place. Just look at our pictures, not just words.

Haik Voskerchian

The breakfast was horrendous. It was one of those lazy prepackaged breakfasts that sprung up in every hotel lobby following the beginning of covid. At this point, there should be hot warm breakfasts, not cellophane wrapped, soggy, stale egg and cheese sandwiches.