Judy's Appliance Outlet

Kenn Yax

These sound just like my customer's. I've purchased machines multiple times from Judy's and have never needed a repair man.. they've always been really nice to us while in store, too.. and everything we have purchased is still going strong! I don't understand what is wrong with the rest of your customers, but from the deepest fathoms of my soul, I'm sorry you guys are going through this. God bless you, especially during this trial.

Zachary Biewend

BUYER BEWARE: Faulty appliances with no recourse. I purchased a large upright freezer in January for $799, which I was told had been a display model. It appeared to be in good working order, barring a few cosmetic blemishes. This unit failed in March. I happened to notice in time and saved the meat that was in it. They sent a repair person (honoring the six month warranty) who restored it to working order. Now in June it has failed again. This time I was not so fortunate and lost in excess of $1000 in meat. I asked the company to buy back the non-functioning unit they’d sold me. They denied my request citing their non-existent return policy. I paid a premium price for an inferior product and it cost me. The only solace I can take in this matter is the hope that this review deters future buyers from shopping at this establishment. Save your money, save your food, and save yourself the hassle that follows.

Jacqueline Osborne

For starters, I bought a washer last week and the sales gal was so nice and helpful. The price was too good to pass up! I had it delivered yesterday. The folks that delivered it helped me move my old one out (it was way too heavy for me to move by myself), got the new one in, hooked everything up, and were so personable and efficient. 10/10 would recommend!

Michael M

Horrible. BUYER BEWARE. Short Version: 2 refrigerators = 1 dead after 6 months, 1 worked on 3 times in less than 6 months. Treated like we are the problem. Only days after our 6 month warranty ran out the recently manufactured stainless door-in-door LG stopped cooling. We couldn't even get an appointment scheduled without driving to their store and giving $80. This is after we spent almost $1500 You can see corrosion through the back plate of our refrigerator. I took a picture and showed it to another repair service. They said that I will probably be looking at another $300 at least because sounds like the coolant drained. I felt like Judy's was irritated that I was calling. We bought 2 refrigerators for our family from them and my father has had his worked on 3 times in less than 6 months. Over $1500 and feel like we got junk. Just went and bought a brand new fridge. Never going near that place again. IMAGES: I removed the back metal cover so I could take better pictures. The refrigerator is being scrapped so I attached these so you can see what I was talking about. Ridiculous for a fairly new fridge. And horrible customer service. I don't mind paying for the repairs. But it was less than a month after warranty and we couldn't get a repair scheduled until prepayment and then it would be several days out. They could have at least worked with us to schedule first. EDIT 11/15/18: Found the receipt after I purchased a new fridge and this one was removed by Kelly's. The refrigerator was purchased in May. Not April as mentioned by company. Sadly I cannot upload any more pictures to show visual proof. The call the owner mentions in response saying I never called back is untrue. I was told they needed $80 at their store. Fine, my father is retired and has time to come by. I work. Anna said she would talk to whomever does the repairs and figure out a time to come by. I figured that means they would let me know. No call back from them. And that is the kicker. Everything is our problem. The $80 was all they seemed to care about and I don't know how bad the repair bill would have been. The reason this whole review came about is because of the lack of response and effort on their part. Now I am being attacked by them saying I didn't pay my father for the fridge. How do you know what we do? The first refridgerator was paid in full to him. I bought it off of him because it was too large for his kitchen. It is "WE" because we are a close family. My mother passed away 2 weeks ago. This was the last thing any of us needed to be dealing with. And for that I am very sorry if he was short tempered when he came in after the lack of response for days. My refridgerator was out for days. I know he was upset because a lot of money was spent and we were treated like we couldn't be trusted for another measly $80 that was coming. Maybe it was a mixup but i never received any attempted calls. What kind of rotten business treats upset customers with accusations and petty attacks? Read the snotty reply below from owner. Hilariously bad customer service. Everyone beware.