Costco Tire Center

Estanislado Rivera

Prices are the best around but the service is lacking any form acceptability. Ordered tires for me, only to be told while they were installing them that they wouldn't work for my truck since it needed a higher load index, which isn't their fault, but never mentioned it when I asked them to order the tires. They recommended another one that would qork but could not order them at that time since Michelin's ordering system was down (seems to be a common occurrence), so I order them online later that night. When installing the new ones, they stripped one of the studs on my truck, I asked them if they would be replacing it since it was not in that condition when they got it. I was told they would ask the tire manager but they were not around, and was told my the tech that if it was up to him he would just say no because it's a "regular maintenance item" even after I pointed out to them that they were the only ones to have removed the wheel in the last month. Needless to say after having them recommended to me by various people in my life, I can't say for sure if I would ever use them again when replacing my tires on any of my vehicles nor would I recommended them based of my experience thus far.

Wayne Law

Very quick and covers most of my car needs. Love the road warranty for repairs if needed for like nails in the tread. They also use Nitrogen to fill tires and decrease the

Stephen Weaver

Today (4/3/21), I went into Costco to get a flat tire repaired. AAA had already given me roadside assistance and helped me get a temp. replacement tire on the car. I made an appt 2 days ago for 11:45. I arrived on time. At 11:50, someone in an orange vest came out and told me to ask for assistance at the member services desk. The member services desk told me to go back to the tire center desk and wait there. At 11:55, another member of the services team was helping a friend with a tire quote and said he would be right with me. At 12, 15 minutes past my appt time, he asked how he could help. I told them my name and appointment time, at which point he asked for my Costco card. I told him that my membership had lapsed, but the tires had been bought from Costco. I assumed that "lifetime maintenance service" meant "lifetime maintenance service", but I was wrong. He went to talk to his manager to see what could be done. He told me that he would be able to repair the tire as a "one-off", but I would need to be a member for any further "lifetime maintenance service." I told him that, should the tire be beyond repair, I had a spare tire, also from Costco. He went to go inspect the tire. He came back, told me the tire was beyond repair. He also told me that the "one-off" repair service he had mentioned above would not cover a tire replacement, and I would need to be a Costco member (at least $60) to get the tire replaced, plus an additional $15 for the tire replacement service. He said he would roll in the cost of the tire replacement for free if I bought a membership today. By that point, I was so beyond frustrated at the tardiness of the appointment, the cost to replace the tire, and the fact that the fine print was shared only when I needed assistance. I promptly exited the store. All this to say. if you are going to buy your tires at Costco, make sure you factor in the cost of staying a member for your lifetime. Otherwise, the "lifetime maintenance service" doesn't mean much.

Martin Vasilevski

Costco tire center is not doing what it supposed to! I specifically asked for all the old weights of the rim to be removed and only new sticker weights to be installed but that was not done and weights on the outside were installed (only on one wheel for some unknown reason). I asked for air to be let out of tire and refiled with nitrogen but they just added air. I also asked to rotate the tires and put the better ones on front, that was not done either. I have pictures for all of this issues and I can't trust Costco tire centers anymore because they don't care about your tires. VERY DISAPPOINTING!!! I had to pay for this "service" because this where not costco tires, imagine if you don't pay for it what kind of service you will be getting.