El Pollo Loco

Scott M

Service is pretty bad. I had to wait 25 minutes for a three piece with leg and thighs. And I had to ask which order was mine because the person taking care of the orders put my order on the counter with several other orders and did not specify which was which. I did not get any condiments with that or my tortilla soup. And I had to ask for my receipt. I like El Pollo Loco and this particular one has always been on point. But I don't know what's been going on lately. I hope they get this fixed and get the service back up to par like it used to be.

Kevin Patrick

Sometimes the workers here could move pretty slow, well not slow they take their time to take your order. For instance one day I walked in and there was a few people in front of me that had ordered and one of the employees walked away when it was time for me to order, which was very rude. She had nothing else she had to do I'm just assuming that she felt like she didn't have to serve me and she wanted to do it when she felt like it. That's just what I'm assuming by the energy and vibe from her I was getting from her. I'm only making this long explanation because the food industry isn't how it was back in the early 2000s and the late '90s.

Claudiss Reyes

Very disappointed the rice was hard as a rock almost hurt my tooth. And no receipt. I eat only the chicken and part of the beens.

Claudia Elizabeth Zuñiga (LIZBETH)

Well it was a pleasure that I went that evening! I had a delicious meals, my first time trying Keto burrito 🥰yummy, also the costumer service 👍🏻😉☺️ was awesome... La muchacha! Very nice person, polite and didn't had to wait longer, chicken bomb🤩 everything is so delicious, I went today again, so I had no complains, yummy food and good price plus great service 👍🏻 I do recommend this place, jus be patience is there's a line of waiting, sometimes and anywhere else we have to wait if we like something. Worth it the time! I guess 🤔😉