I need to speak to a US Store person operator and get the Philippines who have no clue! What customer service for Macy's is outsourced? Seriously?? And they do not have a clue at all!!

I suggest that you call customer service.

Since most of their retail stores are closing it makes good biz sense to outsource but the problem arise when a lot of the people overseas do not understand the social dynamic of the American society. They are trained to read a script and can't brainstorm or solve problems without supervision.

Make a call to Mary's customers services.