They are a really busy location you're better off calling the 800 number
they are big company. they dont care .
No one uses phones anymore. Retailers moved long ago to automated systems. To get a question answered, you have to visit the store in person or find the answer on the website or post your question at the website or try to get a real time chat session initiated over the internet if they offer that
Call their general customer service. They'll never answer the regular store phone.
Thats one of busy location of Nationwide
To be honest, I don't know, but I guess because always is full
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