Good luck. Standard answer....it takes 5 to 10 business days. The system will automatically release it. And the damn manager won't do a damn the to assist.
If you used a debit card for the reservation it is most likely on the bank to release it at this point. If the hotel has released it is likely just moving through banking "system" but it does take a while to show up on your statement. A friendly bank should be able to help upon request but many banks will wait for it to automatically release.
Have u called your bank? If it is on the hotel's end then call and ask for the manager. Moe is very helpful and gets answers quick. Ask for him
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