They usually dont answer the phone especially if they are busy. Its not often, but they pick up the overflow from Zaxbys which could be crazy. And yes the fryers shut doen around 9:50pm from what I noticed. But the food is always hot and fresh if you get there in time.
They close the doors at 11, but they start shutting the fryers down at 10. So if they dont have something already made that you want, they wont make it. They will say they're sold out of it. Not sure about the phone issue as I've never called up there. There's 2 popeye's in seffner now. There's one inside the TA and there's another one off of MLK near seffner Walmart.
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