Paid for a table in April or May. No correspondence from room service about anything.... What's the deal?????

Hi Dan, We received your order on June 7th for a special order console table with an estimated 10-14 week delivery. Orders placed during the summer take a little longer, because factories in Italy close in August. Your order was shipped to you from our facility on 09/17/2018 and an email with tracking information was sent to you. Please check your spam folder. It is also possible that you may have provided us with an incorrect email address when you placed your order. Please contact us at 1.888.450.7666 and we will gladly assist you with tracking your shipment. Thank you for your purchase – we appreciate your business! Sincerely, room service 360°

can not be, very responsible people, try to call himself.