I go to my mother-in-laws mail box twice a week just to avoid that very problem. I visit her 2 times a week so it is not a problem. You may want to talk to Edith if your mom is in the Arbors section and see what can be done to help your mom with her mail box.
Thanks. We're out of state but I'll see if my sister in law has more information. She is also out of state but is the one who settled her mom into Amethyst Arbor.
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