Why is there not a manager on site for the early morning shift? Losing money because new staff haven't been trained to deal with customer issues and insufficient number of staff to deal with a rush.

Shana Jones | Nov 5, 2017 | Category: Hamburger restaurant in Rockwall, Texas

Steak 'n Shake - All questions

Address: 578 I-30 Frontage Rd, Rockwall, TX 75087, USA

OldTown1230912340 | Nov 5, 2018

the night shift is awful. We used to frequent this location but the service has gotten so bad we will not return.

j | Nov 5, 2019

Ya'll need to chill out this place gon be out of business right quick

Enola Lunsford | Nov 5, 2017

Seems when there is an issue there is never a manager around. We were there last Saturday late afternoon and had horrible service. Didn't get half our food and then was given our check that wasn't ours. Two of us and we got someone's check that was a table of 4. Our two teens sat at a different table so they had to do separate checks which is fine but then took forever for cashier to total us out. Finally had to do it separate to finally get out of there. Ridiculous at the training.

Henry Perez | Nov 5, 2017

The first manager shows up at 7am but is usually hides in the office. This is a corporate owned location so they staff themselves very thin based on what the computer says...

lilia valenzuela | Nov 5, 2017

I was not aware that there is no manager for the morning shift

willie dixson | Nov 5, 2017

That seems odd not to have a manager on site This locations service has been spotty in my past visits. I tend to think that is just the way it is in Marika today..

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