How do I get a hold of factory rep ???

You can simply Google Search to get the information ℹ you seek. As a Manager & Newer Employee of the Dealership I would Love to Personally Hear about your issue & do everything possible to insure Your Complete Satisfaction & once again have you as Raving Fans! WE ARE Proud to be the #1 Dealer in Southern Idaho & WE didn't get that Title by having Unhappy 😒 or Dissatisfied 😒 Customers! I hope to hear from you soon. Cheers 🥂

I don't know, haven't tried to get anyone

Wish i knew that answer. I would definitely like to talk to one myself. Just to see if they condone the actions of this dealership