Hello, i am the store manager. I am not sure why you cant track the package. The ups store is a middle man between customer and ups.we have only public assess to tracking info. If you call the UPS customer service they have much more access. I am always willing to help. Don't hesitate to call or come in and talk to me.
I also mail a lot of packages every year from the UPS store and i have never had a problem with tracking a package. Just google UPS tracking, enter the number and you will see the information.
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