I went to purchase a birthday cake and there was no one to do the writing and now i am calling the store to speak to someone and no one is answering the phone.

Sad, but true. Their service is pretty minimal so might be best to keep expectations low. I doubt they even monitor this page.

I concur. Great prices though.

Unfortunately true. Poor customer services

So so true regarding minimal expectations...not the place I would pick for what you seek.