If resetting it don't work, then Yes! think about going to the store you've got your phone grom, or from the services provider. But it could be just as simple as a factory reset. If your phone like mines and it's getting old, it's a way the company seems to force you to update it , Ya dig!
I have that same problem my phone is a LG and I've had it for three years but it stopped working around last year.When i took mine to the metro pcs store they told me there is nothing they can do
Take ur phone 2 the store 4 them 2 find out the problem 2 fix it
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