Make sure to take photos of the damages. And call your insurance company it could have came From The brush They used before it went through the wash or from the brushes it the tunnel itself either way they're responsible
It's OK. Not an auto detailer shop for the price the car gets cleaned up better than I would do. They allow rear spoilers so I've been going there for 10 years now with no complaints.
I give it a fair rating nothing higher. It is very expensive for an in and out wash it's 14 bucks.
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