They're generally that busy.
These guys are definitely old school. One phone, no computers and cash only. But you will find no else friendlier with amazing pizza. Yes they have some quarks but if you support local in Fairport. Well worth calling a bunch of times.
I have had the same issue. Seems to me they have enough people there to answer another line coming in. It's 2018 and whenever I call there and it's busy I feel like it's 1986 (even before call waiting!!) I have gone elsewhere when I cant get them after the first 4 or 5 times calling. Great pizza but they def lose business because of no 2nd or 3rd line.
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