The Apple store in the mall is very very busy all the time they probably do not have time to answer the phones I believe the best way to get service there is to make an appointment on their website
There are probably busy . i would go online and see if you can chat with a live agent about your problem
Great question. I have noticed that there always seems to be a long wait when I have been there but I switched to androids about a year ago so no longer an issue for me.
Don't Know Do So..Great Idea..
Maybe try the website or email
Yea I noticed same thing just luck of the draw i guess
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