My last experience (a week ago) was awesome. Waited less than 5 minutes for a table, drinks were quick to the table, and about 20 minutes for the food to arrive. This on a Sunday after church. The bathrooms weren't sparkling, but they weren't trashed either. Typical use of a bathroom.
I'm not sure what happened during your dine in experience, but the last two times I have been there to eat my service was great. When I went to wash my hands, I didn't notice the restroom being nasty. If your visit was that bad, you may want to contact the manager so they can address any problems.
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