If you are looking for a cookie cutter fast food experience...this isn't the place for that. The food is top notch but there is a small staff so at peak business hours service can be slow. However, the service is still always excellent and they won't compromise the quality of their food to get it to the table before it is ready.
What exactly is your question? You do realize this is for questions about a business, not for insane reviews. Why are you trying to call then anyway?
I have been there way to many times to count and never experienced that. Usually, even when busy, they put out good food fast without compromising quality.
We have eaten here at least 3 times. Twice because we were in Charlottesville, once we drove from Baltimore just to eat here, then drove back home. The burgers are really good. The staff may not be overly friendly but they are attentive and responsive to customers needs whether it's a need for napkins, refills, additional food orders, etc. Martin's can get pretty busy.
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