You'll first have to make an appointment for her online and then go in on that specific date make sure you take in valid documents like her social security ID and proof of address and it shouldn't be that hard once you get there they will direct you.
Non driver ID you can do it on- line don't wait to long after it expires that what I did had to go over to the MVD building and do it over again
It's not that hard. If it's just a non drivers id then, you can do it online pay the fee and your all set.
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