Some times they have different people, by the 1800 number should be your best bet
The 800 number is available 24 hours a day. That's 1800walmart. No joke I just used this number to fix a shipping issue.
May sound stupid, but the name of the store manager is on the receipts. If you have a recent receipt from that store, you'll see the name at the top.
Call Walmart and ask them the same thing that you just ask me
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