The people there got upset that we actually wanted our bagels re-toasted because they came out white! Then they were annoyed that I wanted a knife to spread my butter. And since when are two pats sufficient per bagel...? Then there was the time we got a "You Pick Two" w/two cups of soup. We got one small piece of bread, so I requested another. Shoulda got a bowl. Then I would've gotten a big ol' piece to begin with! The thing is, two cups is like getting a bowl, so what gives? Good food, but usually not worth the price. And the Panera soup you buy at the store? Not the same. To prove it, I just checked the nutrition info on the package & compared it to store literature-it didn't match-for the same serving size. And ever since they made their green tea self-serve a few years ago, it seems different. Like it's watered down-not as good as it used to be. I inquired; they said it was the same-no changes. Guess my taste buds changed the instant they didn't change the recipe! Hope this helps!
Call Matt the Manager and let him know. I've had the same experience.
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