Very likely it may be an issue with the carrier, but they can run a hardware diagnostic in about 5 minutes to see if it's an issue with the phone itself.
Hey, thank you for your question. By all means bring it by and we can run it through a free test to find out what's going on. If we need it longer than a few minutes we'll let you know!
Call the store would be the best way to get an answer.
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