This is a supermarket of guns always busy stop by and get what u want, firearms are displayed on walls and racks no salesman pressure, well organised, no over the counter vs like @ cabelas.
What's the question? You can always call the state.
Try in the morning when they open. They will not answer when busy.
You can check your status online if you purchased from them, if you are asking about the background check procedure , the waiting period is the same everywhere in Illinois.
Keep trying they are hard to get a hold by phone.
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