I ordered there today the first order had hair in it. I called back so they sent a new order and the chicken was overcooked I called back again to tell her how hard the chicken was instead of apologizing she tells me that they couldn't send another

Just stop using them!

Sounds like fortune cookie is getting worse. I stopped ordering from there when the reviews came out about how nasty it was in the kitchen. It's disgusting don't ever order from there again. It's unfortunate because when I first start ordering from there the food was really good but since that review they've been going downhill since