It is a clean professional place and everyone is nice ,sorry about you having problems getting in touch with them but don't give up.good luck.
Call when they first open in the morning...if u wait it will be hard to get thru...08:00 am.
Odd that they aren't answering the phone. But I agree with Christopher, your you need a referral, which the Va can get or his family doctor, even a specialist can give a referral.
U have to get a referral from your pcp. The VA can refer a vet
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