BestBuy will not fix game consoles under any and all circumstances. We've had multiple person(s) ask about this, and all we can unfortunately do for the time being is diagnose the consoles and make sure they are in proper working condition, though your mileage may vary depending upon the location of the BestBuy (by size of store) -The AP Guy
What John said. It's not required, but I setting an appointment.
Not required, but will probably reduce wait time (unless you're lucky enough to miss the crowds!). The techs prefer to chat with you to focus repair efforts.
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