My friend called the hotline and we've been hung up on 3 times. The lady didn't even listen to what she had to say. What does she do now?

I dont know, it's a 24 hour hotline. Call again. Tell her to calm down and explain her incident. There are advocates there 24/7. They immediately relieved me out of my situation, even paid for taxi to pick me up at 3am. This is an amazingly supportive place. When I left I actually broke down because I missed it and the support given. Theres no support like MMC

Keep calling. They are great and supportive. They also have excellent resources.

Maybe they are having trouble with the phones. Keep calling.