I went to the Fillmore location and it took 20+minutes waiting my drink a Venti caramel frap and a straberry-acai..but I never got.it...it's frustated when they told me it was busy when when I ordered was only one at the front and one on the back..

I never had a problem. They are doing there best. Just have to ask, if maybe they forgot you. Sorry about your experience

Not really a question i can answer, but im sorry to hear about your experience. Maybe after waiting 10 min you should of approched someone and inquired about your order, would have saved another 10 mins.

Love this place ..all yah gotta to is ask

Staff sometimes have a trashy attitude

They should have never made an excuse about why they didn't have your drinks ready. Good customer service would have been to apologize and give you this order free or offered to comp your next order. Customers don't want to hear excuses, they want to know what you can do for them now. I would go to the corporate site and tell them about your experience. That's the only way they will receive training so it will stop happening.

I must admit, I've had problems with unreasonable wait times at this location too.. Management needs to streamline the drink preparation process, for sure.