Hi Victoria, I realize this is an old question, but I just felt I should clarify some things for others reading this. First off, we do not now (or even within the past 25 or so years) charge a deposit. I am assuming you booked online and then canceled your trip. Booking online does take payment in full at the time of booking, if you book via phone call to us, we do not take payment until the day of your trip (yes, we take a credit card number, but we do not charge it). If you canceled your trip (prior to trip time) you would have received a full refund. The refund does usually take 24-48 business hours, so weekends and holidays can impact when you would see the refund put back into your account. Thank you.
I don't know. I never been there..
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