Tell them to have someone come out and do it
I purchased my own as well. Didn't want to pay a monthly rental. I still have areas of my house that the WiFi doesn't reach so I may also purchase an extender. By law, the signal strength has a maximum power I am told so WiFi extenders are a necessity.
I had a similar situation where my modem was old. I didn't want to pay Xfinity a rental charge for modem which I think was $10 a month. So I bought a Netgear on sale modem router. it was super easy to install and my whole home is up and running just fine. The cost of the Netgear with $79.
Make a appointment on line or call them directly
Not hard to set up they will give you the box with directions. If they say you need the boost have them install it because it os where you place it. And Dont let them charge you! Alot of subdivisions have poor reception because of original wiring which is not your problem
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