U need a flat head screw driver to twist the horse shoe looking clip half a turn to where the horse shoe is side ways .tven move it up to match the other side and then turn it back where it's straight up. Put window back in track then
I have used window world for several years now. I have been very pleased with them. They come out to look at what you have and what you want to do. No pressure in buying. Nice friendly staff and always clean up when finished. They take the time to show you how to operate your windows and never leave until you have learned how to use your new windows
You probably have it in a bind, you'll need to favor whichever side is the lowest and get the window level
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