Mine were hot...if they hadn't been, I'd just ask the server to bring others, or to rewarm them. The staff there has always been more than willing to address & rectify any issue. Although, I have to say we've never really had any😁
I believe this is how they want them to be. The butter is suppose to be similar to a whipped butter spread not like a hot piece or cornbread where the butter needs melted.
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