Why is that you can't get through to place an order. Line is always busy.

This is a very busy place I have been in their myself and had too wait 25 minute to get serviced and the phone rings off the hook all the time

While the food is phenomenal, they have started running understaffed more often than not. The wait has become hard to tolerate. I fear they risk losing things if they can't turn the service time around.

Agreed, they to hire some more people to handle all of the tasks efficiently.