Drive through order was incorrect. I had to inconventiently drive back only to have the girl at the window, grab the incorrect shake rudely and immediately turn around and throw in the trash. For my trouble with THEIR mistake,why offer FF drink?

Diane Combis | Sep 30, 2019 | Category: Restaurant in Charlotte, North Carolina

Cook Out - All questions

Address: 10645 Park Rd, Charlotte, NC 28210, USA

E B | Sep 30, 2019

They have to throw it away. Was the shake the only thing wrong? Hope it was worth it. Geez. You need to check that before you pull away from window. Ask them to check the order. I have to do that when we are at the beach. Easier for them to check!

MissKesha Miller | Sep 30, 2019

I have been to the cookout on park road. The manager there at the time which was about 4 years ago was really rude. I was in a rush that night and didnt check my order till i got to my destination(about a 15 min gap). I took the bag back with everything that was in it and let them know that what i ordered was not in the bag. It was completely a different order.I had my receipt and the manager said he wasnt fixing my order only to give my money back. Well we was back and forth and when it all boiled down they actually cooked the order i asked for prior and refunded all what i spent as well.

Christine Matthews | Sep 30, 2019

To try an satisfy messing up your order but some of them have such a nasty attitude smh I have 2 that are really really nice an represent the company next time I go I'm going to get there names

Thom “Thom” B | Sep 30, 2019

To be courteous?

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