Why is it such a struggle to get warranty work done from this dealership?

JAY SEDAN SERVICE STAFF | Sep 29, 2018 | Category: Ford dealer in Alexandria, Virginia

Ourisman Ford of Alexandria - All questions

Address: 6129 Richmond Hwy, Alexandria, VA 22303, USA

Stacy Yurich | Sep 28, 2020

Yeah.. I tried to ask about warranty work done before that wasn’t right and was kind of blown off. “It wasn’t done by us... so we need to charge you ..$150 service call fee to look at”, blah, blah. This is for a center console USB port not charging! Right..!

Rky yrs | Sep 29, 2018

Give the problem to the service manager or the sales manager. I have

Jeremy Simpson | Sep 29, 2018

I have two vehicles under warranty and haven't had an issue getting them worked on. I suggest you let management know with detailed descriptions of the issues that you have had in the past.

Terry Cochran | Sep 29, 2018

Shouldn't be a problem I ne er heard of a dealer turning down warranted work

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