How can I get a hold of someone on the phone? It asks for an extension number and if you don’t know it, press 0 0 and I do that and it keeps repeating itself...? Is there an alternate number to call?

I had the same issue when I called the first time. I think it only does that when the main person/operator is on the line with someone. I tried calling back a few minutes later and it connected immediately, no automated message.

This is a new phone system for them. I just tried as well and experimented with different extension numbers and couldn't get through. I would just go in if I were you. Try to get the cell number of whichever DAV officer works with you would be another suggestion. Good luck!