When did you start charging people $60 for a technician to come and fix someone's internet? Granted, it's only if it's a problem with the equipment, but I bought my modem from you people and if it doesn't work I get charged??? Wtf is up with that?

They tried that with us too I cursed them out on the phone and was done with their trash service and reDICKulas fees but they are the only internet in st Joe and they know it , my wife called them a few hours later and now we pay ANOTHER FEE 7.50 extra a month to cover any INSTALL FEES , F@CK THIS COMPANY , WE PAID FOR GIGABIT INTERNET AND THEN ONLY WAS GETTING 300mbps , I have a killer gaming PC with gigabit network card and this joke of a tech came to my house and tried to LIE TO MY FACE AND TELL ME ITS MY PC FAULT I WAS NOT GETTING THE SPEEDS , I told his a#s to get the f#ck outtake my house , now we pay for 200mbps and pay DOUBLE WHAT WE PAID FOR IN KANSAS CITY BEFORE MOVING HERE FOR HALF THE SPEED , SUDDENLINK IS THE WIRST COMPANY I HAVE EVER DEALT WITH AND THEIR IS NO OTHER OPTION IN ST JOSEPH

They do that but the charge is usually dropped off on the bill if it was their equipment or whateva is at fault. So you might wanna log into Suddenlink com and add Safeguard to your account so you don't be charged that xtra for a technican fee.

You can exchange your modem. Just take it in and ask for a new one.