I would recommend these two options: 1- Check if your product is not among the restricted materials, 2 - Contact your package branch. I do not recommend contacting them online, since they have no interest in helping customers through this medium.
There is a list of restrictions for this type of item. I doubt that the courier will do this type of reshipment rather than return it to the seller. Put your case and hope with God that your money is reimbursed.
Well, you have to talk to them so they can give you information and instructions
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