I can tell you that they have the resources and the help you may need. You have to do your part by following their advice and do as they suggest
You don't have to make an appointment. They have a service called "the Welcome Center" that would be a good orientation, open Monday, Tuesday, Thursday, Friday from 8:30-4:00, Wednesday 10:30-7:00. It could take up to two hours, so plan accordingly.
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