Always hard to get ahold of someone on the phone here.
I have had similar issues with more than one location. It seems that most places are just short staffed and need more workers. Best bet is to get someone that will track down the proper person for the department (you may want to follow them to be sure they find someone).
Sometimes they are either busy or short staffed, but if you go online and order ahead maybe that may be of assistance to you...
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