Unfortunately your staff doesn't even know how to use the app.
Guests will earn 5 points for every $1 they spend. Once a guest collects 400 points they will receive a $5 reward which is automatically added to their Rewards Wallet. The reward can be used on the next visit simply by checking in using the Checkers and Rally’s mobile app or by providing your account phone number to the cashier at the time of purchase.
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