made an order for flooring that they advertised it would be delivered in 8 business days, and well after the 8 business days were up, it was going to be even later, you are told if you cancel they charge 50% restocking fee... very wrong

I finally, (if you want them to answer the phone fou have to call the Pro Desk) got the Manager, he concedes it's not my fault aand I will get a full refund. Everyone else goes by the script they are taught like robots. But, I have to wait for the order to actually arrive to cancel it and get a refund. In the meantime I had to rush out more thousands of dollars and purchase the flooring. Got great service and better price from Flooring Outlet in San Jose on Junction. Not to mention half the price for baseboard! No more home depot for big orders! But I'm glad I'll get a full refund.

Absolutely wrong. What was the concession for their error?