I get there was a cancellation fee of $58 but why was I also charged $39 after I cancelled my membership? I already paid the yearly fee when I signed up

Why can’t I get through when I call

How long ago did you sign up? If you signed up in 2018 then you still have to pay 2019 annual fee.

The yearly membership happens every year.

I don't understand that. They should refund it. I would just call and ask. Be sure you can show you paid it and when you cancelled.