How long does it take to answer a residents call for assistance and what is the resident to staff ratio?

Karen Karlberg | Sep 20, 2019 | Category: Assisted living facility

Wingate Residences at Melbourne Place - All questions

Address: 140 Melbourne Rd, Pittsfield, MA 01201, USA

Wingate Residences at Melbourne Place | Sep 20, 2019

Staffing rations vary via shifts however in memory care it is 1 to 8.5 at all times. We have an amazing call system that has to be physically "cleared" which allows us to review response times regularly. We average around 5-7 minutes.

Atta Yawson | Sep 20, 2019

It depends how busy it is will take 7min

Brenda OConnell | Sep 20, 2019

They have the E call system which keeps track of exactly how long it takes to answer the call. It helps to keep people honest. I believe staff to resident ratio is an ongoing change.

Pierre Jr Belizaire | Sep 20, 2019

Timely fashion

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