Is it common for them to tell you you can pick up your car and when you get there they are gone and I mean gone for the whole day? Why did he not tell us this on the phone?

That's is highly unlikely for them I think there might have been a misunderstanding I've never had a problem like that before I would talk to Mario about the problem

I just started using Mario in Rosamond, and Rudy in Lancaster, but it does seem odd that this happened, as someone else mentioned I must have been some sort of Family Emergency

I would imagine it has been hectic for Mario and his family. His brother-in-law, Olaf Laandsgard had his viewing today I believe...