Why is there no post on your website to inform customers why they are unable to connect to Wells Fargo and Bank of America? All I got when I called customer service is we are working on it." Really? For three days??

Lynn Greene | Sep 16, 2020 | Category: Internet service provider

Astound Broadband Powered by Wave - All questions

Address: 1015 Lincoln Way, Auburn, CA 95603, USA

Lynn Greene | Sep 16, 2020

Customers all over California were blocked from multiple bank websites using Wave for the last 3 days. All banks said it was an issue with Wave. Wave told me today they had thousands of calls about it. It was fixed as of 5 p.m. tonight, but this is the first you have heard of it? It is all over my town's Facebook page.

Astound Broadband Powered by Wave | Sep 16, 2020

We apologize that you are having issues connecting to your bank's website. We would recommend reaching out to your bank regarding your issues. There are no issues with our network that would be causing the issues you are experiencing.

Ray Mathews | Sep 16, 2020

I don't know. Go by the bank and ask that question.

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